Utility performance in supplying water to informal settlements: A case study from Malawi

E.M. Banda and F.D. Mwale

Utilities Policy, 2018, vol. 55, issue C, 151-157

Abstract: Water utility performance in most African countries remains poor. Informal settlements pose enormous challenges to utilities, stemming from socio-economic factors. However, their impact on utility performance has not been carefully considered. Focusing on non-revenue water (NRW), revenue collection efficiency, and repair costs, this study assessed a utility's performance in Malawi in selected informal settlements. Results suggest that the presence of informal settlements does not necessarily amplify and may actually reduce NRW. Collection efficiency on average is high. Repair costs are extremely high. Utilities may benefit from continued investments in informal settlements with innovations to water supply infrastructure.

Keywords: Informal settlements; Water utility performance (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:juipol:v:55:y:2018:i:c:p:151-157

DOI: 10.1016/j.jup.2018.09.009

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