Policy implications of the World Bank utility staffing analysis in South Africa

U.J. Minnaar

Utilities Policy, 2020, vol. 67, issue C

Abstract: In 2016, the World Bank released Working Paper No. 7788, “Financial Viability of Electricity Sectors in Sub-Saharan Africa: Quasi-Fiscal Deficits and Hidden Costs”. The paper concluded that virtually all Sub-Saharan electricity utilities were overstaffed and that Eskom in South Africa had the highest levels of overstaffing. This analysis reveals apparent problems in the Bank's overstaffing study and highlights the impact of the study on staffing decisions and electricity tariffs in South Africa due to perceptions of staffing inefficiency in Eskom's operations. The potential policy implications for utilities in developing countries are discussed.

Keywords: Staffing; Benchmarking; World bank; Utility (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:eee:juipol:v:67:y:2020:i:c:s095717872030093x

DOI: 10.1016/j.jup.2020.101098

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