Real-life resilience: Exploring the organisational environment of international water utilities

Eduarda Giffoni, Simon Jude, Heather M. Smith and Simon J.T. Pollard

Utilities Policy, 2022, vol. 79, issue C

Abstract: The water sector has signalled the need to advance organisational and social resilience efforts. There is a lack of understanding of whether the organisational environment in water utilities is conducive to organisational resilience. Themes from interviews showcased challenges related to cognitive and contextual organisational properties. We identified a need to broaden the cognitive frame of utilities to account for flexible concepts of enhanced sense-making. We propose categories of organisational silos and a set of cultural attributes that contribute to organisational resilience. Interventions are needed to develop the cognitive, behavioural, and contextual properties of utilities that support organisational resilience.

Keywords: Water utilities; Organisational resilience; And organisational culture (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:juipol:v:79:y:2022:i:c:s0957178722000595

DOI: 10.1016/j.jup.2022.101394

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