The efficacy of stress coping strategies in Taiwan's public utilities during the COVID-19 pandemic

Kuo-Tai Cheng and Kirk Chang

Utilities Policy, 2022, vol. 79, issue C

Abstract: Covid-19 posed stress to the employees in the Public Utility Sector (PUS). Although employees adopted various stress-coping strategies, the actual coping-efficacy remained unclear and hence the current research followed. Research data were gathered from 678 employees of the four PUS companies, including Power, Water, Railways, and Petroleum in TAIWAN (anonymous surveys with ethical-guideline applied). The research revealed three findings: i). the coping-efficacy was affected by gender and education; ii). the nature of strategies mattered, either increasing or decreasing the stress reduction; and, iii). using two strategies does not reduce stress necessarily. Implications for stress-coping management in PUS are discussed.

Keywords: Coping strategy; COVID-19; Stress (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:eee:juipol:v:79:y:2022:i:c:s0957178722000959

DOI: 10.1016/j.jup.2022.101431

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