Reliability and efficiency evaluation of a community pharmacy dispensing process using a coloured Petri-net approach

Matthew Naybour, Rasa Remenyte-Prescott and Matthew J. Boyd

Reliability Engineering and System Safety, 2019, vol. 182, issue C, 258-268

Abstract: It has been estimated that European customers visit community pharmacies to access essential primary healthcare around 46 million times every day. Studies of dispensing error rates in community pharmacies have reported error rates of between 0.08% and 3.3% per item dispensed. While severe cases of dispensing inaccuracies often garner a high level of media coverage, less significant errors are also causing inefficiencies in primary healthcare delivery. If a variety of dispensing protocols and their consequences could be analysed using a modelling tool, the results would form the evidence for decisions on best practice guidelines in order to improve patient safety and pharmacy efficiency.

Keywords: Coloured Petri net; Near miss; Dispensing error; Community pharmacy; Dispensing process; Simulation; Accredited checking technician (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:reensy:v:182:y:2019:i:c:p:258-268

DOI: 10.1016/j.ress.2018.09.022

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