Warranty claim analysis considering human factors

Shaomin Wu

Reliability Engineering and System Safety, 2011, vol. 96, issue 1, 131-138

Abstract: Warranty claims are not always due to product failures. They can also be caused by two types of human factors. On the one hand, consumers might claim warranty due to misuse and/or failures caused by various human factors. Such claims might account for more than 10% of all reported claims. On the other hand, consumers might not be bothered to claim warranty for failed items that are still under warranty, or they may claim warranty after they have experienced several intermittent failures. These two types of human factors can affect warranty claim costs. However, research in this area has received rather little attention.

Keywords: Warranty claim; Non-failed but reported (NFBR); Failed but not reported (FBNR); Human factor; Intermittent failure; Fatal failure (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (11)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:reensy:v:96:y:2011:i:1:p:131-138

DOI: 10.1016/j.ress.2010.07.010

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