Inventory and rating of performance indicators and organisational features in metropolitan public transport: A worldwide Delphi survey

Fabio Hirschhorn, Wijnand Veeneman and Didier van de Velde

Research in Transportation Economics, 2018, vol. 69, issue C, 144-156

Abstract: This paper contributes to the discussion on the ways organisational form of public transport systems may influence its performance. A worldwide Delphi survey with experts in the field is presented. After a three-stage iterative process interspersing questionnaires and controlled feedback the survey produces authoritative inventories and ratings of performance indicators and organisational features in public transport. In relation to performance indicators, system-wide metrics such as user satisfaction, cost-recovery, and modal split are selected as preferred measures for a strategic assessment of public transport. Concerning features of organisational form driving performance outcomes, integration emerged as the central dimension: policy integration between public transport and other sectors, single integrated planning authority, as well as ticket and fare integration were highly rated by Delphi experts.

Keywords: Public transport; Performance; Organisational form; Delphi method (search for similar items in EconPapers)
JEL-codes: L91 L98 R40 R48 (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:retrec:v:69:y:2018:i:c:p:144-156

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DOI: 10.1016/j.retrec.2018.02.003

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