Evaluation of wait times and queue lengths at ferry terminals

Daniel J. Findley, Tracy J. Anderson, Steven A. Bert, Timothy Nye and Will Letchworth

Research in Transportation Economics, 2018, vol. 71, issue C, 27-33

Abstract: Transportation systems often require travelers to wait for service. Observational data from a wait-time study at ferry terminals demonstrate that the amount of time a vehicle waits to board a ferry is highly dependent on that vehicle's position in line. Queue psychology suggests that unexplained waits, uncertainty, and anxiety make wait times for individuals seem longer. Thus, the vehicle position and wait time relationship can be used to equip ferry service providers with the knowledge to inform and pacify passengers waiting to board a ferry.

Keywords: Ferry; Tourism; Travel; Waiting times; Queuing time; Time perception; Wait perception; Queue length; Queuing; Travel time; Ferry terminal; Wait anxiety; Queue anxiety; Information; Customer information; Travel information (search for similar items in EconPapers)
JEL-codes: R40 Z30 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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DOI: 10.1016/j.retrec.2018.06.009

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