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Do people trust humans more than ChatGPT?

Joy Buchanan and William Hickman

Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), 2024, vol. 112, issue C

Abstract: We explore whether people trust the accuracy of statements produced by large language models (LLMs) versus those written by humans. While LLMs have showcased impressive capabilities in generating text, concerns have been raised regarding the potential for misinformation, bias, or false responses. In this experiment, participants rate the accuracy of statements under different information conditions. Participants who are not explicitly informed of authorship tend to trust statements they believe are human-written more than those attributed to ChatGPT. However, when informed about authorship, participants show equal skepticism towards both human and AI writers. Informed participants are, overall, more likely to choose costly fact-checking. These outcomes suggest that trust in AI-generated content is context-dependent.

Keywords: Artificial intelligence; Machine learning; Trust; Belief; Experiments (search for similar items in EconPapers)
JEL-codes: C91 D8 O33 (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eee:soceco:v:112:y:2024:i:c:s2214804324000776

DOI: 10.1016/j.socec.2024.102239

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