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Investigating the satisfaction of citizens in municipality services using fuzzy modelling

Bülent Bostancı and Nuri Erdem

Socio-Economic Planning Sciences, 2020, vol. 69, issue C

Abstract: Rapid developments in communication and information technologies in the world force local administrators to be more effective. For a local administrator to be elected again, satisfaction of citizens with the duties that need to be performed and the services provided is significant. In this study, citizen satisfaction with municipality services was measured using a questionnaire on a household level. It was aimed to develop a new approach in evaluation of municipal service quality.

Keywords: Municipality services; Citizen satisfaction; Fuzzy DEMATEL; Fuzzy TOPSIS; Geostatistical analysis (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:eee:soceps:v:69:y:2020:i:c:s0038012119300175

DOI: 10.1016/j.seps.2019.100754

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