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A statistical model for evaluating the patient satisfaction

Antonio Lucadamo, Ida Camminatiello and Antonello D'Ambra

Socio-Economic Planning Sciences, 2021, vol. 73, issue C

Abstract: The paper aims to identify the drivers which affect the patient satisfaction. For this purpose the authors analyzed the data collected by delivering a questionnaire to patients hospitalizing in an important hospital of Napoli city.

Keywords: Patient satisfaction; Servperf; Ordinal data; Principal component logistic regression (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:eee:soceps:v:73:y:2021:i:c:s0038012119305555

DOI: 10.1016/j.seps.2020.100797

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