A statistical model for evaluating the patient satisfaction
Ida Camminatiello and
Socio-Economic Planning Sciences, 2021, vol. 73, issue C
The paper aims to identify the drivers which affect the patient satisfaction. For this purpose the authors analyzed the data collected by delivering a questionnaire to patients hospitalizing in an important hospital of Napoli city.
Keywords: Patient satisfaction; Servperf; Ordinal data; Principal component logistic regression (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:eee:soceps:v:73:y:2021:i:c:s0038012119305555
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