EconPapers    
Economics at your fingertips  
 

Exploring social media usage in the public sector: Public employees' perceptions of ICT's usefulness in delivering value added

Lucio Todisco, Andrea Tomo, Paolo Canonico, Gianluigi Mangia and Pasquale Sarnacchiaro

Socio-Economic Planning Sciences, 2021, vol. 73, issue C

Abstract: The present paper explores the effectiveness of the implementation and use of information and communication technologies (ICT) in the public sector, with a specific focus on the role of social media in improving both public decision-making processes and the quality of public services. We sought to deepen knowledge on this issue by disseminating structured questionnaires to Italian public servants, questioning them about the potentialities and criticalities of social media use in the public sector. Logistic regression analysis was used to analyse the data.

Keywords: Public sector; Social media; ICT; Organizational change; Decision-making process (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0038012119306767
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:soceps:v:73:y:2021:i:c:s0038012119306767

DOI: 10.1016/j.seps.2020.100858

Access Statistics for this article

Socio-Economic Planning Sciences is currently edited by Barnett R. Parker

More articles in Socio-Economic Planning Sciences from Elsevier
Bibliographic data for series maintained by Nithya Sathishkumar ().

 
Page updated 2021-03-27
Handle: RePEc:eee:soceps:v:73:y:2021:i:c:s0038012119306767