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Exploring social media usage in the public sector: Public employees' perceptions of ICT's usefulness in delivering value added

Lucio Todisco, Andrea Tomo, Paolo Canonico, Gianluigi Mangia and Pasquale Sarnacchiaro

Socio-Economic Planning Sciences, 2021, vol. 73, issue C

Abstract: The present paper explores the effectiveness of the implementation and use of information and communication technologies (ICT) in the public sector, with a specific focus on the role of social media in improving both public decision-making processes and the quality of public services. We sought to deepen knowledge on this issue by disseminating structured questionnaires to Italian public servants, questioning them about the potentialities and criticalities of social media use in the public sector. Logistic regression analysis was used to analyse the data.

Keywords: Public sector; Social media; ICT; Organizational change; Decision-making process (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1016/j.seps.2020.100858

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