Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis

Diogo Cunha Ferreira, Rc Marques (), Alexandre Morais Nunes and José Rui Figueira

Socio-Economic Planning Sciences, 2021, vol. 78, issue C

Abstract: To assess customer satisfaction determinants in a public pediatric inpatient service and propose some strategies to enhance the consumer and customer experience.

Keywords: Customer satisfaction; Multiple criteria customer satisfaction analysis; Pediatric inpatient services; Satisfaction criteria weights; Strategies and opportunities (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0038012121000288
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:soceps:v:78:y:2021:i:c:s0038012121000288

DOI: 10.1016/j.seps.2021.101036

Access Statistics for this article

Socio-Economic Planning Sciences is currently edited by Barnett R. Parker

More articles in Socio-Economic Planning Sciences from Elsevier
Bibliographic data for series maintained by Catherine Liu ().