Improving the management of hospital waiting lists by using nudges in letters: A Randomised controlled trial

Robert P. Murphy, Carol Taaffe, Molly Byrne, Liam Delaney, Pete Lunn, Deirdre A. Robertson, Helen Ryan and Alex M. Wood

Social Science & Medicine, 2024, vol. 361, issue C

Abstract: A commonly adopted intervention to help to reduce wait times for hospital treatment is administrative validation, where administrators write to patients to check if a procedure is still required. The did not return (DNR) rate to validation letters is substantial. We tested whether the DNR rate was reduced by introducing nudges to validation letters.

Keywords: Nudges; Patient engagement; Decision making; Waiting lists (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1016/j.socscimed.2024.117343

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