Effects of emotional expression and platform prompts on patient selection: A multi-method study on online question and answer platforms

Jiaxin Xue, Zhaohua Deng and Bin Wang

Social Science & Medicine, 2025, vol. 370, issue C

Abstract: Patients lacking medical expertise in online health Q&A platforms find it difficult to assess the quality of physician responses. Emotional support provided by doctors and prompts from the platform may influence patient selection.

Keywords: Patient selection behavior; Emotions as social information theory; Psychological empowerment; Uniqueness neglect (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1016/j.socscimed.2025.117868

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