TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms

Sea Matilda Bez, Irène Georgescu and Mohammad Saleh Farazi

Technovation, 2023, vol. 121, issue C

Abstract: The objective of this study is to explore new opportunities for hospitals to use patient feedback platforms (i.e., digital platforms on which patients express their opinions on their care journeys). Patient feedback platforms generate an ever-expanding amount of data on patient experience of care that is currently unused by most hospital or their business intelligence unit.

Keywords: Patient feedback; Digital platform; Patient-centric healthcare; Innovation (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:techno:v:121:y:2023:i:c:s0166497222001729

DOI: 10.1016/j.technovation.2022.102625

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