Internet of Things devices appropriation process: The Dynamic Interactions Value Appropriation (DIVA) framework

Lamya Benamar, Christine Balagué and Zeling Zhong

Technovation, 2020, vol. 89, issue C

Abstract: This research aims at exploring IoT devices appropriation process from a consumer's perspective. Using qualitative interviews on smart watches consumers, we identify four various stages of the appropriation process: symbolic appropriation, exploration, use construction and stabilization. Through the DIVA framework, our results show that the appropriation process is a dynamic phenomenon relying on both specific interactions and value type, linked to IoT devices characteristics. This research gives a better understanding of IoT devices consumers' appropriation process, enabling the identification for companies of variables for actions to improve it.

Keywords: Appropriation; Interactions; Value; Smart watch; Internet of things (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:techno:v:89:y:2020:i:c:s0166497218300221

DOI: 10.1016/j.technovation.2019.06.001

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