A new strategy for harnessing knowledge management in e-commerce

Stephen A. Oppong, David C. Yen and Jeffrey W. Merhout

Technology in Society, 2005, vol. 27, issue 3, 413-435

Abstract: Knowledge management has become increasingly critical for the success of companies in this emerging era of e-commerce. As business activities increasingly shift to the web, the challenge facing corporate management is maintaining competitive advantage by building strong relations with employees, customers, and upstream/downstream suppliers and partners. A good knowledge management strategy can help achieve this goal. Unfortunately, many companies use knowledge management technologies that do not suit today's new information era. Therefore, it is important to understand how companies can successfully implement knowledge management programs that will help them to gain competitive advantage. Most experts agree that the biggest challenges of knowledge management are not technological but human-based or behavioral challenges.

Keywords: Business to business (B2B); Business to consumer (B2C); Business intelligence (BI); Customer relationship management (CRM); Electronic commerce (E-commerce); Electronic data interchange (EDI); Enterprise information portal (EIP); Enterprise resource planning (ERP); Knowledge management (KM); Supply chain management (SCM) (search for similar items in EconPapers)
Date: 2005
References: View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:27:y:2005:i:3:p:413-435

DOI: 10.1016/j.techsoc.2005.04.009

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