Characterising product-service systems in the healthcare industry

Man Hang Yip, Robert Phaal and David R. Probert

Technology in Society, 2015, vol. 43, issue C, 129-143

Abstract: Since the 1970s, marketing and innovation management communities have been investigating how to incorporate customer-desired functions into new product and service designs. These wide-ranging enquiries have shed light on the impact of lead-user engagement in new product development, demonstrated ways to examine service production and delivery, such as the use of ‘line of visibility’ in service blueprints and the modelling of ‘service encounters’, and have created new terms such as ‘value co-creation’. Despite these efforts, recent reviews have identified the lack of an holistic approach to new product-service system (PSS) development. This deficiency needs to be rectified, especially for complex PSS developments in regulated industries such as healthcare, as often there are multiple stakeholders posing conflicting priorities to the development team.

Keywords: Product-service system; Healthcare; Characteristic; Design; Development (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:43:y:2015:i:c:p:129-143

DOI: 10.1016/j.techsoc.2015.05.014

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