 Influence of organizational elements on manufacturing firms' service-enhancement: An empirical study based on Chinese ICT industryAifang Guo, Yuke Li, Ze Zuo and Guangpu Chen Technology in Society, 2015, vol. 43, issue C, 183-190 Abstract: Despite the growing awareness of the importance of servitization of manufacturing, relatively little study has been performed on how organizational elements may or may not enhance the value creation of manufacturing, and even less in the developing countries. The present study aims to bridge this gap by examining the impact of a set of organizational elements on the service-enhancement in a sample of ICT manufacturing enterprises in China. The results of a multivariate analysis indicate that the degree of service-enhancement (measured by product, customer and financial performance) can be well explained by five organizational elements (service technological capability, strategic orientation (including market and innovation orientation), organization design, and resources endowment). Therefore, it is necessary for firms to consider organizational elements in implementing servitization in manufacturing firms. Keywords: Servitization; Service-enhancement; Organizational elements; Manufacturing (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:43:y:2015:i:c:p:183-190 DOI: 10.1016/j.techsoc.2015.07.003 Access Statistics for this article Technology in Society is currently edited by Charla Griffy-Brown More articles in Technology in Society from Elsevier |
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