Characteristics of effective auto-reply emails: Politeness and perceptions

Anne Edstrom and Jennifer D. Ewald

Technology in Society, 2019, vol. 58, issue C

Abstract: There is an extensive body of previous research that examines the role of politeness in email communication [1–10], but information about its role in the specific subtype of auto-reply messages is much more limited [10]. The present pilot study, grounded in Brown and Levinson's Politeness Theory (1987), further develops this line of investigation by considering readers' perceptions of positive and negative politeness strategies in auto-reply email as well as other features that they report considering when evaluating a message.

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:58:y:2019:i:c:s0160791x1730218x

DOI: 10.1016/j.techsoc.2019.01.005

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