The disruptive mobile wallet in the hospitality industry: An extended mobile technology acceptance model

Susan Lew, Garry Wei-Han Tan, Xiu-Ming Loh, Jun-Jie Hew and Keng-Boon Ooi

Technology in Society, 2020, vol. 63, issue C

Abstract: Given that the mobile wallet has become a disruptive innovation, especially in the Malaysian hospitality industry, this study investigates the adoption of mobile wallet in the hospitality industry among consumers. Different from the extant literature, this study extends the newly proposed mobile technology acceptance model with self-efficacy theory, critical mass theory, and flow theory to explain the behavioural intention to adopt. A self-administered questionnaire was utilised to collect data from mobile wallet users who have used a mobile wallet while dining out in restaurants and cafes. Other than technology self-efficacy and perceived critical mass, mobile usefulness, mobile ease of use, mobile self-efficacy, and perceived enjoyment were discovered to have a positive and significant association with the behavioural intention to adopt mobile wallet in the hospitality industry. The findings also suggested there were interrelationships between the constructs employed. Overall, the extended model was able to explain 61% of the variance in behavioural intention to adopt mobile wallet.

Keywords: Mobile technology acceptance model; Flow theory; Self-efficacy theory; Critical mass theory; Mobile wallet; Mobile payment (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (28)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:63:y:2020:i:c:s0160791x20301949

DOI: 10.1016/j.techsoc.2020.101430

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