Analysis of digital technologies as antecedent to care service transparency and orchestration

Samyadip Chakraborty, Vaidik Bhatt, Tulika Chakravorty and Kaustov Chakraborty

Technology in Society, 2021, vol. 65, issue C

Abstract: Digital technologies adoption includes the Internet of Things, Artificial Intelligence, has become a topic of utmost interest over the last decade. Healthcare sectors across the developed countries have already started adopting digital technologies in their service delivery scapes. However, in developing countries like India, the healthcare service sector has yet to take full advantage of such digital technology-enabled platforms to transform itself while catering to patients, managers, physicians, and healthcare practitioners. Thus, there is a need for a conceptual understanding with an overarching goal of clarifying the outcomes of digital technologies adoption on healthcare services and its orchestration. This paper analyses the impact of digitized healthcare technology adoption on the transparency and orchestration aspect of care services empirically. The theoretical relationships between digital technologies adaptation with care service transparency and orchestration have been validated here and also analyze path linkages through Structural Equation Modelling (SEM). The results of SEM highlight the fact that the adoption of digitized technology platforms can achieve care service-orchestration. This study results, supporting the hypotheses for achieving care service orchestration, might pave the way and motivate potential sets of hospitals, characterized by decision dilemma, waiting at the verge of digital technology adoption in the healthcare context, especially in the Indian subcontinental context.

Keywords: Healthcare; Digital technology adoption; Service transparency; Service orchestration; Structural equation modelling (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000439

DOI: 10.1016/j.techsoc.2021.101568

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