Digital workplace transformation in the financial service sector: Investigating the relationship between employees' expectations and intentions

Jasmina Selimović, Amila Pilav-Velić and Lamija Krndžija

Technology in Society, 2021, vol. 66, issue C

Abstract: Digital workplace transformation goes beyond the adoption or non-adoption of technologies – it has far deeper effects in the context of re-designing a workplace. Future digital work implies not only a change of tools used in work activities, but it also often changes the very nature of the working activities and processes. Psychological needs of employees are important in this context: the need for autonomy, competence, and relatedness which affect the employees' motivation to accept the future workplace. More specifically, if employees have expectations that digital environment will enable them to accomplish better performance, bigger satisfaction and personal well-being more easily, they will be more motivated to support digital transformation. Thus, in our study we aim to investigate whether employee involvement, well-being and support to digital work foster digital transformation of the workplace. In doing so, we close the existing gap in literature and confirm that interpersonal relatedness in digital work environment has a significant influence on employees' performance and well-being. This, in turn, increases employees’ intentions to support digital workplace transformation. We believe this study will help pre-digital organizations to rethink their strategies according to employee involvement to respond to the challenges of digital transformation. The study also encourages scholars to investigate whether and how those factors are shaped differently due to COVID-19 pandemic context.

Keywords: Digital workplace; Digital transformation; Financial service sector; Employees; Performance; Well-being (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (13)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0160791X21001159
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:66:y:2021:i:c:s0160791x21001159

DOI: 10.1016/j.techsoc.2021.101640

Access Statistics for this article

Technology in Society is currently edited by Charla Griffy-Brown

More articles in Technology in Society from Elsevier
Bibliographic data for series maintained by Catherine Liu ().