Tourists’ perceptions of robots in passenger transport

Craig Webster and Stanislav Ivanov

Technology in Society, 2021, vol. 67, issue C

Abstract: In this article, the authors investigate the way that the public views automation technologies and their usage in tourist transportation based on data from a large-scale international survey. The authors explore the use of robots for the provision of information with regards to travel, the use of autonomous vehicles, and other robot-delivered transport-related tasks. The findings indicate that the perceived reliability, safety, and usefulness of the use of robots for transport play a major role in impacting perceptions of the appropriateness of using robots for different purposes. The findings also indicate that no demographic characteristics, apart from gender, seem to play any role in conditioning perceptions of the appropriateness of using robots in the field of transportation.

Keywords: Robots; Attitudes towards robots; Perceived appropriateness; Transportation (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21001950

DOI: 10.1016/j.techsoc.2021.101720

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