 Health vs. privacy? The risk-risk tradeoff in using COVID-19 contact-tracing appsCong Duc Tran and Tin Trung Nguyen Technology in Society, 2021, vol. 67, issue C Abstract: In the midst of the COVID-19 pandemic, contact-tracing apps have emerged as reliable tools for public health communication and the promotion of preventative health. However, to function properly, contact-tracing apps require users to provide sensitive information, which has raised concerns about data disclosure, misuse and social surveillance. Little is known about how different types of risk perception simultaneously hinder and motivate individuals' engagement in mobile health apps, particularly in the context of a pandemic. Based on the privacy calculus theory and the risk-risk tradeoff concept, this study examined the risk-risk tradeoff model to enhance the understanding of COVID-19 contact-tracing app users’ decision from the perspective of risk minimization. Findings from PLS-SEM and fsQCA revealed that users engage in health risk-privacy risk tradeoff when evaluating and deciding to use the apps. The focal study therefore contributes to the research on privacy calculus theory and calls for a balanced managerial solution to mitigate this tradeoff dilemma. Keywords: Health risk; Privacy risk; Risk-risk tradeoff; Contact-tracing app; COVID-19; fsQCA (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x2100230x DOI: 10.1016/j.techsoc.2021.101755 Access Statistics for this article Technology in Society is currently edited by Charla Griffy-Brown More articles in Technology in Society from Elsevier |
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