The adoption of social robots in service operations: A comprehensive review

Laxmi Pandit Vishwakarma, Rajesh Kr Singh, Ruchi Mishra, Denizhan Demirkol and Tugrul Daim

Technology in Society, 2024, vol. 76, issue C

Abstract: A bibliometric analysis has been conducted by utilizing keywords and metadata acquired from the SCOPUS database. Following that, we focused on the adoption of social robots in service operations by conducting a systematic literature review of 79 articles shortlisted from Scopus, Web of Science, EBSCO Business Source Complete, and Google Scholar databases. We propose a research framework using the extended Antecedents, Decisions, Outcomes, and Technological-Organizational-Environmental framework, along with the applications and challenges with the adoption and diffusion of social robots in service operations. We found that social robots have mostly been adopted in the travel, tourism, hotel, and hospitality industries.

Keywords: Social robots; Bibliometric analysis; Systematic literature review; Service operations; Social robots adoption framework (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0160791X23002464
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:76:y:2024:i:c:s0160791x23002464

DOI: 10.1016/j.techsoc.2023.102441

Access Statistics for this article

Technology in Society is currently edited by Charla Griffy-Brown

More articles in Technology in Society from Elsevier
Bibliographic data for series maintained by Catherine Liu ().