Trustworthy AI in the public sector: An empirical analysis of a Swedish labor market decision-support system

Alexander Berman, Karl de Fine Licht and Vanja Carlsson

Technology in Society, 2024, vol. 76, issue C

Abstract: This paper investigates the deployment of Artificial Intelligence (AI) in the Swedish Public Employment Service (PES), focusing on the concept of trustworthy AI in public decision-making. Despite Sweden's advanced digitalization efforts and the widespread application of AI in the public sector, our study reveals significant gaps between theoretical ambitions and practical outcomes, particularly in the context of AI's trustworthiness. We employ a robust theoretical framework comprising Institutional Theory, the Resource-Based View (RBV), and Ambidexterity Theory, to analyze the challenges and discrepancies in AI implementation within PES.

Keywords: Decision-support systems; Trustworthy AI; Artificial Intelligence; Public employment services; Public sector (search for similar items in EconPapers)
Date: 2024
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:76:y:2024:i:c:s0160791x24000198

DOI: 10.1016/j.techsoc.2024.102471

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