A conceptual and ethical framework for empathy and communication technologies

Caroline Bollen

Technology in Society, 2024, vol. 79, issue C

Abstract: While there is an interest in questions related to empathy and communication technologies (CTs) in various disciplines, conceptual and ethical ambiguities on what empathy exactly is and whether and how it can be shaped by technologies make it unclear how to approach such questions. This paper sets out to provide such a framework: a way to understand empathy and its relationship to CTs in a conceptually and ethically robust manner. A critical reconsideration of the concept is needed, especially if we want to use the concept to evaluate technologies and their impact in terms of desirability and guidance to shape our future. I argue we need to understand empathy explicitly as a moral concept that is contextually situated, relational, and diverse, and to do so, I argue to understand empathy as a virtue. Section 2 lays down the theoretical foundation to explore empathy as a virtue, technological mediation, and CTs. In section 3, I apply these concepts to identify different ways in which CTs can mediate empathy and change what it means to be empathetic on both individual and societal levels. This multi-layered understanding of “CT-mediated empathy” provides a lens through which questions on CTs and empathy can be approached, such that we can reflect on, evaluate and improve specific technologies, their implementation, and their use. In section 4, I summarize this in a list of seven questions that require reflection in the design and implementation of a (new) CT. The paper ends with some forward-looking implications and recommendations for design, research, education, and policy towards an empathetic sociotechnical future.

Keywords: Empathy; Communication technologies; Virtue ethics; Responsible innovation; Technological mediation (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:79:y:2024:i:c:s0160791x24002550

DOI: 10.1016/j.techsoc.2024.102707

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