E-commerce logistics performance and resilience: The influence of inter-organizational trust and organizational flexibility

Ziyi Zhang

Technology in Society, 2025, vol. 81, issue C

Abstract: This study investigates the role of inter-organizational information and communication technology (Inter-OICT) in enhancing e-commerce logistics performance (LP) and resilience (LR). Grounded in organizational information processing theory (OIPT) and relational exchange theory (RET), the research outlines how Inter-OICT influences LP and LR through the mediating role of inter-organizational trust (Inter-OT) and the moderating effect of organizational flexibility (OFLX). A cross-sectional survey of logistics managers facilitated the testing of these relationships. The findings indicate that Inter-OICT significantly boosts both LP and LR, with Inter-OT serving as a crucial mediator by enhancing the effectiveness of ICT deployments. Additionally, organizational flexibility was found to strengthen the impact of Inter-OICT on both performance metrics. This research underlines the importance of strategic ICT integration and flexible organizational practices in maximizing logistics efficacy and resilience, presenting novel insights into the dynamics of technology adoption in the logistics sector.

Keywords: Inter-organizational information and communication technology; Inter-organizational trust; logistics performance; logistics resilience; Organizational flexibility (search for similar items in EconPapers)
JEL-codes: I1 I2 L8 M0 O3 (search for similar items in EconPapers)
Date: 2025
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0160791X24003257
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:81:y:2025:i:c:s0160791x24003257

DOI: 10.1016/j.techsoc.2024.102777

Access Statistics for this article

Technology in Society is currently edited by Charla Griffy-Brown

More articles in Technology in Society from Elsevier
Bibliographic data for series maintained by Catherine Liu ().