Customer needs and quality of service: A major issue

Louis T. Brewer

Telecommunications Policy, 1989, vol. 13, issue 1, 2-9

Abstract: This article discusses specific dimensions of the issue of customer needs and quality of service, and provides insight into the possible service impact of deregulation on ratepayers. It suggests certain courses of action for industry participants to consider, which would alleviate some problems caused or magnified by deregulation and increased competition. It provides helpful information to users for dealing with regulators and industry firms, concerning their needs and quality requirements. Regulators may find this information useful for developing industry policy and standards.

Date: 1989
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/0308596189900517
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:telpol:v:13:y:1989:i:1:p:2-9

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/journaldescription.cws_home/30471/bibliographic
http://www.elsevier. ... /30471/bibliographic

Access Statistics for this article

Telecommunications Policy is currently edited by Erik Bohlin

More articles in Telecommunications Policy from Elsevier
Bibliographic data for series maintained by Catherine Liu ().