Social compatibility of telecommunication technologies: Results of the Citizen Report on ISDN

Detlef Garbe

Telecommunications Policy, 1992, vol. 16, issue 8, 646-656

Abstract: The implementation of ISDN is in some countries still accompanied by critical discussion. The necessity and the social compatibility of this technological innovation have become a controversial matter. In Germany a debate has developed from these doubts and has caused some damage to ISDN's image. On the basis of this criticism, DBP Telekom has not only pursued an intensive public relations exercise as well as a user-oriented implementation strategy but has also participated in the debate by conducting an extensive experiment. More than 500 citizens were given the opportunity to test ISDN, to inform themselves about ISDN by asking questions of critics and experts, and to assess it for four days.

Date: 1992
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