The ombudsman roots of US state utility consumer advocates

John J. McGoldrick

Telecommunications Policy, 1993, vol. 17, issue 2, 139-144

Abstract: Overcoming weakness inherent in ad hoc pro-consumer groups engaged in influencing regulatory policy making, Offices of Consumer Advocate (OCAs) fulfil their legislative mandates through active representation of the consumer interest before state regulatory commissions. OCA actions in such venues continue the ancient tradition of the ombudsman by actively representing the consuming public through presentation of arguments countering those of service providers, forcing them in effect to prove their case adequately. The Pennsylvania controversy surrounding the proposed introduction of 'caller-ID' service is an example. Despite utility commission support of Bell of Pennsylvania's proposal, the OCA (in cooperation with other pro-consumer groups) successfully blocked the introduction of this service.

Date: 1993
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