New telecommunications technologies require new manners

Gary T Marx

Telecommunications Policy, 1994, vol. 18, issue 7, 538-551

Abstract: This paper considers a number of examples of unmannerly telecommunications behavior. Eight factors differentiating new from traditional forms of telecommunication are identified which are conducive to bad manners. Answering machines, call waiting and speaker phones are considered in greater detail. Fifteen principles are discussed which should inform telecommunications manners for the new technologies. These affirm respect for the dignity of the other person and involve reciprocity, honesty, trust and choice.

Date: 1994
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