Regulating audiotex: Lessons for the future development and oversight of electronic information and telecommunication services

Sarah-Kathryn McDonald

Telecommunications Policy, 1995, vol. 19, issue 5, 391-411

Abstract: Much can be learned from the audiotex experience regarding the future regulation of automated, recorded, live conversation and fax-based information and entertainment telecommunication services. Audiotex has raised a number of 'carriage v content' issues with significance for value-added multimedia services more generally. In addition, audiotex has led policy makers and practitioners alike to wrestle with the challenges posed to traditional, industry-focused regulatory regimes by the convergence of the telecommunications, broadcasting, computing and publishing industries which lies at the heart of the development of multimedia services. This paper draws heavily on events in two of the most developed domestic audiotex markets (the UK and the USA) in discussing four lessons which it is suggested both industry players and regulatory bodies take from the audiotex experience in considering the future development and oversight of electronic information and telecommunication services.

Date: 1995
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