The outlook for computer mail

Raymond R. Panko

Telecommunications Policy, 1977, vol. 1, issue 3, 242-253

Abstract: The author aims to present a balanced view of the prospects for computer mail, and to bring out the important policy issues surrounding the new medium. After describing, with the aid of a scenario, typical applications of the system, he outlines historical developments and current trends. He then discusses potential market size and develops cost projections. The author sees lack of customer awareness as a serious obstacle to a wider use of computer mail and balances this against a consideration of the relation of the system to organisational needs. Finally, he analyses the policy concerns resulting from the development of computer mail.

Date: 1977
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