Social services and telecommunications: Innovation in human services delivery

Herbert S. Dordick and Ronald J. Goldman

Telecommunications Policy, 1978, vol. 2, issue 2, 137-145

Abstract: This article presents an analysis of the current state of adoption of telecommunications technologies by organizations and individuals who work in human services. It examines the barriers to use of innovations and suggests the future course of acceptance for the different technologies. Radio and telephone appear to have the fewest barriers to adoption, and it is likely that as consumers become more accustomed to advanced technologies in their homes, they will be more likely to accept them in the workplace.

Date: 1978
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