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Are social media companies motivated to be good corporate citizens? Examination of the connection between corporate social responsibility and social media safety

Jennifer Grygiel and Nina Brown

Telecommunications Policy, 2019, vol. 43, issue 5, 445-460

Abstract: This paper explores the connection between corporate social responsibility and social media safety. By examining the legal framework governing social platforms in the United States and case studies of online harms, we explore whether current U.S. laws and company content moderation policies are effective in eliminating content (revenge porn and acts of terrorism) that is universally agreed to be harmful. Finally, the paper makes a number of suggestions for improvements in policy.

Keywords: Social media; Corporate social responsibility; Corporate citizenship; Content moderation; Facebook; Twitter (search for similar items in EconPapers)
Date: 2019
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Handle: RePEc:eee:telpol:v:43:y:2019:i:5:p:445-460