Inequality of bargaining power in cellular telecommunication services agreements

Mahmoud I. Fayyad and Rannen Al-Nazir

Telecommunications Policy, 2023, vol. 47, issue 4

Abstract: This research examined the inequality of bargaining power between the contracting parties in mobile phone service contracts in the West Bank, Palestine. It identified several legislative gaps in regulating the requirements of this balance. Also, the relevant government departments and civil society organizations do not provide adequate consumer support in these contracts. The field research showed the respondents' dissatisfaction with communication service providers' compliance with the balanced contractual relationship requirements. What are the features and reasons for this imbalance? To what extent do neighboring countries introduce regulatory solutions to ensure the balance of the contractual relationship during this phase? What solutions would be proposed to ensure the balance of the contractual relationship during this phase? This research proposed legislative amendments to provide a balanced representation of consumer interests compared to providers.

Keywords: Consumer protection; Mobile phone services; Communication services in Palestine; Consumer Palestine (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1016/j.telpol.2023.102540

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