EconPapers    
Economics at your fingertips  
 

Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty

Atila Yuksel, Fisun Yuksel and Yasin Bilim

Tourism Management, 2010, vol. 31, issue 2, 274-284

Abstract: Tourists may develop attachment to a destination because of its ability in fulfilling specific goals or activity needs and/or because of its symbolic meaning and thus, attachment could be an important measure of tourist satisfaction and loyalty. Despite its significance, only limited research has been conducted to determine the likely influences of emotional associations or meanings tourists attach to the places they visit on their satisfaction and future behavior. This study therefore explores the role of attachment in predicting satisfactory holiday experiences and destination loyalty. Results of the structural equation modeling show that positive emotional and cognitive bonds with a place could indeed affect an individual's critical assessment of a destination and his/her loyalty to the place. Implications of the study are discussed.

Keywords: Place attachment; Customer satisfaction; Loyalty phases (search for similar items in EconPapers)
Date: 2010
References: View references in EconPapers View complete reference list from CitEc
Citations View citations in EconPapers (41) Track citations by RSS feed

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0261517709000508

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:touman:v:31:y:2010:i:2:p:274-284

Access Statistics for this article

Tourism Management is currently edited by Chris Ryan

More articles in Tourism Management from Elsevier
Series data maintained by Dana Niculescu ().

 
Page updated 2017-12-23
Handle: RePEc:eee:touman:v:31:y:2010:i:2:p:274-284