Inherent complexity: Disability, accessible tourism and accommodation information preferences

Simon Darcy

Tourism Management, 2010, vol. 31, issue 6, 816-826

Abstract: Studies have identified constraints with the way that accessible accommodation information is documented and marketed. Yet, no research has investigated the criteria that people with disabilities determine as ‘important’ to selecting accommodation and their preference for presenting this information. This paper presents the results of a survey (n = 566) to determine the relative importance of room selection criteria through the development of a 55-item Hotel Accessibility Scale. Four information formats were then presented to ascertain the preferences of the respondents. The results suggest that while sociodemographic variables offered some insight into criteria selection, the most significant explanation for criteria selection and information preferences were the dimensions of disability and level of support needs. The preferred format of accessible accommodation information provision was based on a combination of textual, floorplan and digital photography. The management implications suggest that detailed information provision using this format has benefits for accommodation stock yield and social sustainability.

Keywords: Hotel accessibility scale; Accessible tourism; Disability; Accommodation; Information preferences; Room criteria; Social sustainability (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (29)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:touman:v:31:y:2010:i:6:p:816-826

DOI: 10.1016/j.tourman.2009.08.010

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