A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation

Jennifer C.H. Min

Tourism Management, 2012, vol. 33, issue 1, 155-167

Abstract: Emotional intelligence (EI) is being recognized as a correlate of success in various domains of personal and professional life. The aim of this study is to generate and evaluate a shortened Chinese version of the Emotional Skills Assessment Process-Condensed Version (ESAP-CV) instrument for tour guides. Two stages with a total sample of 660 tour guides were conducted. The first sample (N=260) was to develop the brief version through various deletion criteria, and the second sample (N=400) was to examine factor structure, reliability, and validity of the short form through confirmatory factor analysis (CFA). The results indicate that the reliable and valid 35-item version (ESAP-CV-35), reduced from 104 items, captures the multidimensional nature of EI in six subscales. It offers tourism researchers a promising tool for conducting further EI-related research in a timely, effective and easily-administered manner.

Keywords: Tour guide; Emotional competency; Instrument; Subscale (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:touman:v:33:y:2012:i:1:p:155-167

DOI: 10.1016/j.tourman.2011.02.014

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