Signal detection as the first line of defence in tourism crisis management

Alexandros Paraskevas and Levent Altinay

Tourism Management, 2013, vol. 34, issue C, 158-171

Abstract: The vulnerability of the tourism industry to a range of crises has attracted many scholars to investigate the crisis strategies and practices employed by destinations and tourism organizations mainly with regards to crisis preparedness, containment and damage limitation, crisis recovery and subsequent learning. One over-looked area has been that of crisis signal detection. This paper proposes a three-stage conceptual framework for crisis signal detection consisting of signal scanning, capture and transmission to the crisis response centre. With this framework as a basis, 16 corporate level executives of international tourism organizations were interviewed in order to explore the significance of signal detection in their crisis management practice and the challenges faced in each of these three stages. The findings offer insights into the design of crisis management mechanisms and open areas for further research.

Keywords: Crisis management; Crisis signals; Signal detection; Critical incident technique; Environmental scanning (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (9)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:touman:v:34:y:2013:i:c:p:158-171

DOI: 10.1016/j.tourman.2012.04.007

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