Predicting the intention to use consumer-generated media for travel planning

Julian K. Ayeh, Norman Au and Rob Law

Tourism Management, 2013, vol. 35, issue C, 132-143

Abstract: Despite the growing enthusiasm about social media, empirical research findings suggest that the majority of Internet users are not using consumer-generated media (CGM) for travel planning. Yet little is presently known about the relevant factors determining CGM usage for the specific purpose of travel planning. Using an online survey of travel consumers, this study investigates the intention to use consumer-generated media for travel planning by introducing new factors into the conventional TAM and using a partial least squares' estimation. Findings shed light on the differences in terms of the antecedents in this context. While the study demonstrates the theoretical validity and the empirical applicability of the TAM model to the context of CGM usage for travel planning, it goes further to verify the significant roles of distinctive factors like travelers' perceptions of similarity of interest, trustworthiness and enjoyment. Several managerial and research implications emerge.

Keywords: User-generated content; Social media; Travelers; Technology acceptance model; Similarity of interest; Enjoyment; Partial Least Squares (PLS) (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (65)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:touman:v:35:y:2013:i:c:p:132-143

DOI: 10.1016/j.tourman.2012.06.010

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