Enlightened hedonism: Exploring the relationship of service value, visitor knowledge and interest, to visitor enjoyment at heritage attractions

Stephen J. Calver and Stephen J. Page

Tourism Management, 2013, vol. 39, issue C, 23-36

Abstract: Service provision at heritage attractions is evolving at a rapid pace, transforming management directed initiatives into more creative, visitor inspired relationships. These connect the historic and natural environmental fabric of the properties visited, directly to the enhancement of the visitor's hedonistic aims and behavioural dispositions. Heritage attractions have traditionally been polarised between those, whose main aim is to entertain and others, where conservation and issues of authenticity are pre-eminent. The findings described in this paper should encourage managers of heritage attractions to recognise that entertainment and conservation priorities are not exclusive alternatives but are complementary and can be reconciled with the active involvement of the visitor, creating their own servicefacilitated experience.

Keywords: Hedonic consumption; Perceived value; Structural equation modelling; Service-dominant logic; Knowledge and interest (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (18)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:touman:v:39:y:2013:i:c:p:23-36

DOI: 10.1016/j.tourman.2013.03.008

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