Mobilising identity and culture in experience co-creation and venue operation

Peter Lugosi

Tourism Management, 2014, vol. 40, issue C, 165-179

Abstract: This paper examines the multiple ways in which notions of identity and associated cultural values are entangled in the management and operation of commercial hospitality spaces. The paper reviews literature on experience, identity and hospitality operations management within the experience paradigm and argues that existing work provides limited insights into how identities are ‘experientialised’ within hospitality venues. Empirical data are used to demonstrate how management and consumers mobilise direct and associative references to identity. The paper conceptualises the processes involved in venue operation through the notion of inducement, and it discusses the spatial, material, performative and representational practices in the creation of hospitality experiences.

Keywords: Identity; Culture; Experience; Operations management; Space; Performance; Co-creation; Event management (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (12)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:touman:v:40:y:2014:i:c:p:165-179

DOI: 10.1016/j.tourman.2013.06.005

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