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Police culture, tourists and destinations: A study of Uttarakhand, India

Akansha Tyagi, Rajib Lochan Dhar and Jyoti Sharma

Tourism Management, 2016, vol. 52, issue C, 563-573

Abstract: The present study examines the quality of service provided by police officials at tourist sites in the Uttarakhand region, India and its impact on the level of tourists' confidence in the police. The study also investigates the role that police culture plays in determining quality of service and the effect of leader behavior in moderating the relationship between them. A survey method was used for data collection from the police officials and the onsite tourists. Data analysis was carried out using CFA and an SPSS macro named PROCESS. Results showed that police organizational culture has a direct influence on tourists' confidence in the police and police service quality partially mediates the relationship between the two; also leader behavior positively moderates between police culture and service quality. This study adds to the literature on tourists' confidence in the policing of tourist sites, police culture, leader behavior, and police service quality.

Keywords: Service quality of police; Police organization culture; Tourists' confidence in police; Leader behavior (search for similar items in EconPapers)
Date: 2016
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