Coping with the risk of internet connectivity in hotels: Perspectives from American consumers traveling internationally

Agnes DeFranco and Cristian Morosan

Tourism Management, 2017, vol. 61, issue C, 380-393

Abstract: A reliable and secure Internet connection may represent the only viable solution for international travelers to complete communication tasks in hotels (e.g., talking with loved ones at home, engaging in work-related activities, accessing restricted resources). Yet, the current cyber-environment accessible by connecting a mobile device to the Internet is characterized by a certain degree of risk, to which consumers generally respond via coping mechanisms. Based on data from a sample of 1017 American consumers who traveled internationally, this study validated a conceptual model that explains consumers' intentions to cope with the risk of connecting their mobile devices to hotel networks in order to access the Internet. The study recognizes consumers’ risk-benefit calculative mechanisms that influence coping intentions, and the roles of knowledge, habit, and convenience orientation in influencing the benefit-risk dyad.

Keywords: Risk; Benefits; Coping intentions; Mobile commerce; Hotels (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:touman:v:61:y:2017:i:c:p:380-393

DOI: 10.1016/j.tourman.2017.02.022

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