 Air passengers’ willingness to pay for counter check-in servicesChung-Wei Kuo and Rong-Chang Jou Transportation Research Part A: Policy and Practice, 2018, vol. 107, issue C, 203-215 Abstract: The airline industry employs a variety of self-service technologies (including kiosks and web check-in services) that can increase efficiency and save time for passengers, mainly due to the fact that air passengers can complete their check-in procedures by themselves. Since the self-service check-in has not been widely utilized in Taiwan, this study mainly investigated factors that influence the willingness to pay (WTP) for choosing counter check-in services. Due to a large portion of our survey air passengers (58.5%) being unwilling to pay any fee at all, the spike model was adopted with a triple bound dichotomous choice survey in order to avoid estimation errors. Two types of trip lengths, short and medium/long, were investigated to gain insights into the effects of distance on the willingness to pay (WTP) for choosing counter services. The estimation results showed that the WTP for medium/long distances was higher than short distances. These findings could be used to guide managerial strategy as well as future research. Keywords: Countercheck-in; WTP; Spike model (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:transa:v:107:y:2018:i:c:p:203-215 Ordering information: This journal article can be ordered from DOI: 10.1016/j.tra.2017.12.002 Access Statistics for this article Transportation Research Part A: Policy and Practice is currently edited by John (J.M.) Rose More articles in Transportation Research Part A: Policy and Practice from Elsevier |
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