Factors affecting bus users’ satisfaction in times of economic crisis

Dimitrios Efthymiou, Constantinos Antoniou, Yannis Tyrinopoulos and Eleana Skaltsogianni

Transportation Research Part A: Policy and Practice, 2018, vol. 114, issue PA, 3-12

Abstract: This paper continues the research effort that the authors begun in 2008 on the quality factors that affect adoption of public transportation and retention of its users. The objective of this paper is to explore the impacts of the deep, 7-year economic crisis, on the perceptions of public transport users, with bus as their main transport mode, about service quality. Data from three user-satisfaction surveys that were conducted in Athens in 2008 (pre-crisis), 2013 (mid-crisis) and 2017 (deep-crisis) are used for the analysis. Mann Whitney/Wilcoxon test is applied for the distribution comparison of the responses between the pairs of consecutive years (2008–2013 and 2013–2017), in order to measure the change in users’ preferences. Ordered logit models are developed for the user satisfaction and shift to public transportation after the beginning of the economic crisis.

Keywords: Public transport; Satisfaction; Transport demand; Economic crisis; Ordered logit model (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (5)

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DOI: 10.1016/j.tra.2017.10.002

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